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Successes & Research

Spotlight: Published Articles


Strengthening Reliability in High Hazard Industries: Reconciling Tensions for Impact (click to download)

Rebuilding Reliability: Strategy and Coaching in a High Hazard Industry (click to download)

Case Study 1 - Creating an Operations Led Organization

Profile: Case 1 is the largest electrical generating facility with two of the three largest generating units in New England producing steady output of 2020 MWe. This facility was suffering from a range of serious performance problems, including a reactivity event in early 2011 and a series of missteps, including poor training interventions at the site level.

To address critical performance problems, ELP initiated cross-unit behaviors, inspiring a more engaged workforce and leadership team, improved the learning orientation of plant personnel, and drove Refueling Outage budgets and schedules to industry standards.

Process: ELP launched its Strategic Performance Management (SPM) system including one page simplified strategic plans for key leaders at the station as well as other ELP standardized protocols that included stakeholder management and regulatory analysis services.

Serious sanctions for the reactivity event in February 2011 were avoided.

Outage planning tools surrounding leadership and teamwork behaviors resulted in one of the best Refueling Outages in the last 10 years. The results from ELP's combined regulatory analysis and communication training enabled the station to pass a high-risk Training Review Board at the Institute for Nuclear Power Operations (INPO) in 2012.

Case Study 2 - Improving Station Accountability

Profile: Case 2 is a PWR that provides electricity to over 750K homes. Several single-point equipment vulnerabilities from poor equipment maintenance and low equipment reliability contributed to a series of plant trips that cost them millions.

Leaders of the company engaged ELP to improve alignment and develop strategies that strengthen accountability and improve ERI and INPO scores. In addition, executives needed more evidence that a second reactor under construction, Unit 2, was aligned and integrated within the station.

Process: ELP launched its Strategic Performance Management (SPM) system and developed one page simplified strategic plans for key leaders at the station. All plans were linked horizontally and vertically, and better alignment and focus were immediate results.

A thematic coaching intervention involved 12 discreet Leadership Lesson Plans. ELP integrated the Site Communication specialist and OD/HR contact. Existing communication channels and HR mechanisms (performance evaluations) were the catalyst to improvement.

Case Study 3 - Work Management: The Ultimate Team Sport

Profile: Case 3 is a PWR that enjoyed a long period of high performance, until a serious event shook the confidence of the entire station. After the event, the station tried several approaches to get the performance back on track but were unsuccessful.

Station PerformanceAt a station that relied heavily on relationships to get work done, the stress of this period exposed several significant process gaps resulting in industry oversight. Senior managers did not communicate effectively with each other and were not aligned. Engineering, Operations, Work Management and Maintenance departments drifted apart, resulting in silos.

Process: ELP partnered with the station to develop individual and aligned one-page strategic plans for key leaders at the station. The result was a step-change in behavior that restored horizontal and vertical alignment.

The station went from 4th to 1st quartile performance. Online planning and scheduling led their fleet. A recent Refueling Outage was one of the best in history, getting back on-line two days early.